What happens to your data when you connect Alpa.
A finance product asking for your bank deserves a clear page. This is the one. Plain English, no marketing hedging.
Read-only. FCA-regulated. Revocable in seconds.
We never see your password. We can never move money. You can cut access at any time from your bank's app. Re-grant in 30 seconds when you're ready.
What we read
Transaction descriptions, amounts, dates. Account names. That's it. Same level of access a "view only" online-banking permission would give.
What we never do
Initiate payments. Move money. See your password. Sell your data. Share it with anyone.
What you can do
Revoke access from your bank's app at any time. Re-grant in 30 seconds. Export every record we hold and ask us to delete the rest.
Where we stand on certifications.
We tell you the truth about timeline. Some certifications are live; others are in progress. We don't claim what we haven't earned.
FCA / PSD2
Open banking conduit via Plaid, an FCA-regulated AISP. Alpa never directly handles bank credentials.
GDPR
Full UK GDPR compliance. Data hosted in EU regions. Public subprocessor list. DPO contactable directly.
Real people, ready to help.
Real human support is included, from people who know how restaurants run. Reach us by in-app chat or email, straight from your dashboard. No bots, no ticket numbers, no being passed around.
How you reach us
In-app chat or email, both from inside your account. Pick whichever suits the question. Chat is fastest, email is best for anything detailed you want in writing.
When we're here
Live chat is open during working hours, and email is always open. Either way, we'll usually get back to you within a few hours.
Who answers
Real people who understand sales, costs, and cash in a kitchen. Questions about your numbers or your account go to the same team, with no handoffs.
Bank-connection questions, answered.
Why does Alpa need my bank?
Can someone at Alpa move money in my account?
Can I add my accountant?
What if I leave?
Where is my data hosted?
Got a question we haven't answered? Talk to us →
Connect in 10 minutes. Know your numbers by tonight.
Connect your bank and till in under 10 minutes. Your live numbers land the same day, your first Monday briefing within the week. 30 days free. No credit card required.